Terms of Service

1. Acceptance of the Terms of Service

These Terms of Service ("Terms") are entered into by and between you and Mobavenue Global Holdings Limited ("we", "us", "our"), a company registered in England and Wales with its registered office at 803 Wimhurst Court, 168 Upper North Street, London, United Kingdom E14 6TX.

PLEASE READ THESE TERMS CAREFULLY BEFORE YOU START TO USE THE FLIPCOINS APP. BY DOWNLOADING, ACCESSING, OR USING THE FLIPCOINS APP ("App"), OR BY CLICKING TO ACCEPT OR AGREE TO THESE TERMS WHEN THIS OPTION IS MADE AVAILABLE TO YOU, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS OR THE PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE APP.

2. Eligibility

The App is intended for use only by individuals who are 18 years of age or older and who are of legal age to form a binding contract in their jurisdiction of residence. The App is not intended for, and must not be used by, anyone under the age of 18.

Participation in the App is limited to one (1) account per person.

By using the App, you represent and warrant that you are 18 years of age or older and that the information you provide about your age and identity is accurate. On the consent screen presented when you use the App, you will be asked to affirmatively confirm your age and to accept these Terms before you can proceed, and the App Store listing and in-App age selection are likewise restricted to users 18 and older. We reserve the right to request age or identity verification at any time and to suspend or terminate an account where we reasonably believe this eligibility requirement has not been met.

3. Changes to the Terms

We may revise and update these Terms from time to time in our sole discretion. Changes are effective immediately when posted within the App or at the linked web page. Your continued use of the App following the posting of revised Terms means you accept and agree to the changes. You are expected to check this page periodically so you are aware of any changes, as they are binding on you.

4. Access to Use of the App

Subject to these Terms, we grant you a limited, terminable, non-transferable, personal, non-exclusive right to access and use the App solely as provided herein. You agree to use the App only for purposes permitted by these Terms and applicable law. All information you provide when registering for or using the App is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with that Privacy Policy.

5. Rewards Program

We may offer one or more rewards programs ("Rewards Program") under which you have the opportunity to earn Rewards, credited to your Account and displayed in US dollars, by playing games, using apps, completing challenges, or engaging with other activities we make available from time to time (collectively, "Activities").

Regardless of how they are displayed in the App, including where displayed as a US dollar amount, Rewards are not currency, e-money, a deposit, or a stored-value instrument; they do not accrue interest, cannot be transferred to any other person or account, and do not become an actual payment obligation until a redemption request has been successfully processed in accordance with these Terms. Rewards are only redeemable for the Redemption Prizes we make available from time to time (which may include a cash payout via a supported payment method, or gift cards), subject to these Terms and the redemption requirements in effect at the time of redemption.

6. Nature of Rewards

You agree and acknowledge that unredeemed Rewards in your Account, even where displayed as a US dollar amount, are not currency, money, or a deposit; do not earn interest; remain our sole property until a redemption request has been successfully processed; and are only redeemable for such Redemption Prizes as we may elect to offer from time to time, subject to these Terms and the redemption requirements in effect at the time of redemption. Rewards are personal to your Account and may not be sold, transferred, or assigned to any other person.

7. Rewards

You may earn Rewards by participating in Activities. Subject to these Terms, we will credit Rewards for Activities you complete successfully to the account you established when you registered for the App (your "Account").

An Activity is deemed successfully completed once you have fully satisfied all requirements specified for that Activity (including any time limits) and in compliance with these Terms, and we (or our third-party partners, where applicable) are able to properly validate, track, and record your completion.

We are not responsible for, and are not obligated to award Rewards for, any Activity that is not properly recorded, tracked, or validated under our (or our third-party partners') policies, procedures, and systems. In some cases, a third-party partner, rather than us, may make the final determination as to whether an Activity has been successfully completed.

We reserve the right to: (i) change or limit the Activities or Rewards available, or your ability to participate in certain Activities or the Rewards Program itself; (ii) change or limit eligibility for, or the allowable frequency of, Activities; and (iii) change or limit the amount of Rewards you can receive for a given Activity or during a given period. Such changes may apply to past, present, or future Rewards, unless we expressly state otherwise.

8. Redeeming Rewards

Redemptions may be subject to identity and eligibility verification as described in Section 9, including a verification process prior to your first redemption.

Subject to these Terms, you may redeem your accumulated Rewards balance for Redemption Prizes pursuant to the redemption requirements in effect at the time of redemption.

Supplies of Redemption Prizes may be limited and are awarded on a first-come, first-served, while-supplies-last basis. If a Redemption Prize you attempt to redeem is unavailable, out of stock, or otherwise cannot be provided, we may, at our sole discretion, provide a Redemption Prize of equal or greater value.

All redemptions are final. Redeemed Rewards may not be returned or re-credited except as otherwise provided in these Terms or agreed to in writing by an authorised representative of ours.

You may cancel a pending redemption request at any time before it has moved into a processing status. Once a redemption request has entered processing, no re-crediting, reversal, or refund of Rewards will be issued once the Redemption Prize has been successfully redeemed, and you may not reverse or cancel it, or return a Redemption Prize for a refund or re-crediting of Rewards, once it has been ordered and received.

We reserve the right to hold Activity credits for up to 90 days after an Activity has been completed before they become available for redemption.

9. Verifying Identity and Eligibility

We reserve the right to verify your identity and age to our satisfaction prior to crediting or allowing redemption of Rewards, issuing or delivering any Redemption Prize, or otherwise providing you with access to any benefit associated with the App or your Account. We may do so by requesting a clear, valid, current photocopy of a passport, driver's licence, or state/national ID card, together with a live selfie photograph or similar biometric verification to confirm it is genuinely you; by verifying the mobile number associated with your Account; or by such other proof of identity, age, or eligibility as we may require, whether in connection with your first redemption or as part of routine or targeted account reviews. Our collection and handling of any biometric information gathered during this process is described in our Privacy Policy.

We will make commercially reasonable efforts to facilitate verification but are not obligated to process repeated submissions beyond a reasonable number of attempts, and may decline to complete verification if it cannot be finished within a reasonable timeframe. Failure or refusal to provide requested documentation in a valid and timely manner is grounds for denying access to any benefit associated with the App or your Account.

Our fraud-prevention, security, and account-integrity systems — including the specific signals, rules, and detection methods we use — are confidential and proprietary. We are not obliged to disclose the detailed reasons underlying any specific verification decision, review outcome, restriction, or forfeiture, though we will provide a general indication of the reason for a decision, and nothing in this Section limits any rights you may have under applicable mandatory law.

10. Redemption Prizes and Gift Cards

Redemption Prizes are delivered electronically within the App or to your Account, or as otherwise specified for the relevant Redemption Prize.

Where we are unable to deliver a Redemption Prize, or it goes unclaimed, you authorise us, where possible, to cancel the redemption and restore the associated Rewards to your Account so you may attempt redemption again in future. We are not liable for any inability or failure to do so.

Gift cards offered through the App are sold by us (or a third-party partner, where applicable) as a reseller and are redeemable solely with the relevant issuer or merchant, subject to that issuer's terms and conditions. We are not the issuer of any gift card and are not responsible for the issuer's refusal or inability to honour it.

To the fullest extent permitted by applicable law, redemptions are final once a Redemption Prize has been delivered and cannot be cancelled, exchanged, or refunded.

Risk of loss in a digital Redemption Prize (including a gift card code) passes to you upon delivery. You are responsible for safeguarding any Redemption Prize codes against unauthorised use; we are not responsible for loss, theft, misuse, or unauthorised redemption after delivery.

In the event of suspected fraud, abuse, chargebacks, or other violation of these Terms, we may suspend or cancel a redemption, deactivate a Redemption Prize, and/or withhold or reverse associated Rewards.

You are responsible for any personal taxes, duties, or similar charges associated with a Redemption Prize, unless expressly stated otherwise or required by applicable law.

11. Inactive Accounts

Any Account that has not been logged into for a period of six (6) months or longer may be considered inactive and may be closed by us, regardless of whether Rewards remain on the Account at the time of inactivity. We may amend our rules regarding inactive accounts from time to time. Prior to final closure, we will notify you at least thirty (30) days in advance, by email to the address associated with your Account, of the intended closure, and provide an opportunity to log in again or request reactivation within that period. If no action is taken, we may permanently close the Account, and any remaining Rewards shall expire, unless mandatory statutory provisions provide otherwise. Even after an Account is closed or deleted, we may retain certain device-specific information for fraud-prevention purposes, as described in our Privacy Policy. Requests regarding these measures, or requests for reactivation, may be sent to [support contact to be confirmed].

12. Rewards Expiration

We may adopt or modify Rewards-expiration rules for any past, present, or future Rewards from time to time. If your Rewards expire under such rules, we may remove them from your Account without compensation or further obligation to you. If you have questions regarding this or wish to request re-crediting of expired Rewards (subject to such terms as we may impose), please contact us at [support contact to be confirmed].

13. Taxes

You acknowledge that we do not have the ability, in every instance, to determine whether Redemption Prizes you receive are reportable income or taxable earnings in your jurisdiction. You are solely responsible for any tax liability arising from your use of the App or participation in the Rewards Program, including liability arising from Rewards you accrue or redeem. We may require you to provide tax reporting information where our records indicate you are or may be required to report the value of redeemed Rewards to a tax authority. You are encouraged to seek independent tax advice regarding the consequences of your use of the App.

14. Your Account

To access the App or certain features, you may be asked to provide registration details or other information. It is a condition of use that all information you provide is correct, current, and complete.

By using the App, you agree to receive essential service-related communications (such as account notifications, transaction confirmations, and security updates), which cannot be opted out of as they are necessary for the App to function. You may opt out of other communications (features, offers, updates) at any time by using the unsubscribe link included in the communication, or by contacting us.

If you are provided with or choose a username, password, or other credential, you must keep it confidential and not disclose it to any other person. Your Account is personal to you; you agree not to permit any other person to access the App using your credentials, and to notify us immediately of any unauthorised access or breach of security.

We may disable any username, password, or other identifier at any time, in our sole discretion, including where we believe you have violated these Terms. We also reserve the right to withdraw or amend the App, including any features or content, at any time.

We may restrict access to some or all of the App at any time. We will not be liable if the App is unavailable at any time or for any period.

15. Use of the App

These Terms permit you to use the App for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download (other than the App itself), store, or transmit any material from the App, except that your device may temporarily cache content incidental to normal use, and you may download a single copy of the App to your device solely for your own personal, non-commercial use.

You must not access or use the App for any commercial purpose. If you use the App in breach of these Terms, your right to use the App ceases immediately, and no right, title, or interest in the App or its content is transferred to you; all rights not expressly granted are reserved by us.

16. Restrictions and Prohibited Uses

You agree not to use the App:

In any way that violates any applicable law or regulation.

To exploit or harm, or attempt to exploit or harm, minors in any way, including by exposing them to inappropriate content or seeking personally identifiable information from them.

To impersonate or attempt to impersonate us, our employees, another user, or any other person or entity.

To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the App, or that, as determined by us, may harm us or other users, or expose them to liability.

To engage in any fraudulent activity, including masking or forging your identity, submitting false information during registration, redeeming or attempting to redeem Rewards through false or fraudulent means, or tampering with the tracking or validation of Activities.

To use macros, bots, scripts, emulators, or any other automation tools designed to simulate or replicate human user activity, including automating clicks, movements, or tasks within Activities. Such behaviour is strictly prohibited as it undermines the integrity of the Rewards Program and results in unfair advantages over other users.

Via VPN, proxy, or emulator software, or using fake SMS numbers, Google Voice, or VOIP numbers when verifying your mobile number.

To introduce viruses, trojan horses, worms, or other malicious or technologically harmful material, or to otherwise interfere with, disable, overburden, or damage the App or any server or network connected to it.

As part of our efforts to maintain the integrity of the App and the Rewards Program and to prevent fraud and abuse, we (including our fraud-prevention, security, and compliance functions) may carry out routine or targeted account reviews. You agree to cooperate in good faith and to provide, within a reasonable time of our request, any additional information or documentation we reasonably request, including proof of identity, age, or completion of an Activity. Failure or refusal to provide requested information within a reasonable time, or provision of information we determine to be false or misleading, may result in the withholding, suspension, or forfeiture of Rewards, and/or the suspension or termination of your Account, in accordance with Section 18.

Our fraud-prevention, security, and account-integrity systems — including the specific signals, rules, thresholds, and detection methods we use — are confidential and proprietary. We are not obliged to disclose these methods or the detailed reasons underlying a specific detection, review outcome, restriction, suspension, or forfeiture, though nothing in this Section limits any rights you may have under applicable mandatory law.

17. Content Standards

If the App allows you to choose a username, display name, avatar, or to post any other content visible to other users or to us ("User Contributions"), your User Contributions must not:

Contain material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, or otherwise objectionable.

Infringe any patent, trademark, trade secret, copyright, or other right of any person.

Impersonate any person, or misrepresent your identity or affiliation with any person or organisation.

Be likely to deceive any person, or manipulate the results of any Activity.

Promote any illegal activity, or advocate, promote, or assist any unlawful act.

We are not responsible for the content or accuracy of any User Contributions. You are solely responsible for any User Contributions you submit, and you represent and warrant that you own or control all necessary rights in them.

18. Monitoring and Enforcement; Termination

We have the right to:

Remove or refuse to display any User Contribution for any or no reason, in our sole discretion.

Take any action with respect to a User Contribution that we deem necessary or appropriate, including where we believe it violates these Terms, infringes any right of a third party, or could create liability for us.

Disclose your identity or other information about you to a third party who claims that content posted by you violates their rights.

Take appropriate legal action, including referral to law enforcement, for any illegal or unauthorised use of the App.

Terminate or suspend your access to all or part of the App for any or no reason, including any violation of these Terms.

Limit, suspend, or terminate your ability to participate in the Rewards Program, and suspend or void any Rewards you have accumulated but not yet redeemed, where we determine in our sole discretion that you have not complied with these Terms.

Change, suspend, or cancel all or part of the Rewards Program, including unredeemed Rewards, at any time, without prior notice or compensation, subject to applicable mandatory law.

We cannot review all content before it appears on or through the App and cannot ensure prompt removal of objectionable material after it has been posted. We assume no liability for any action or inaction regarding content provided by any user or third party.

Any determination described in this Section may be based on our fraud-prevention, security, and account-integrity systems, and we are not obliged to disclose the specific signals or methods underlying such a determination, subject to your rights under applicable mandatory law.

We may use artificial intelligence or machine-learning-assisted tools in operating the App, including to help provide customer support and respond to user inquiries. These tools are intended to improve the speed and quality of support, may process the information you provide in order to generate a response, and may occasionally make errors; we may correct such errors at any time. By using the App, you acknowledge and consent to this use of AI-assisted tools as described in this Section and in our Privacy Policy.

19. Intellectual Property Rights

The App and its entire contents, features, and functionality (including all information, software, text, displays, images, and the design, selection, and arrangement thereof) are owned by us, our licensors, or other providers of such material, and are protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws. The FlipCoins name, logo, and all related names, logos, and product names are trademarks of ours or our affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, and marks on the App are the trademarks of their respective owners.

20. Disclaimer of Warranties

You understand that we cannot and do not guarantee that files available through the App will be free of viruses or other harmful code. You are responsible for implementing sufficient procedures to protect your own device and data. YOUR USE OF THE APP, ITS CONTENT, AND ANY SERVICES OBTAINED THROUGH THE APP IS AT YOUR OWN RISK. THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE APP WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE APP IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DISCLAIM ALL WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW. THIS DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING MANDATORY CONSUMER PROTECTIONS IN YOUR JURISDICTION OF RESIDENCE.

21. Limitation on Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OR OUR RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE APP OR ANY CONTENT OR SERVICES OBTAINED THROUGH IT, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR." THIS DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING MANDATORY CONSUMER PROTECTIONS IN YOUR JURISDICTION OF RESIDENCE.

22. Indemnification

You agree to defend, indemnify, and hold harmless us, our affiliates, licensors, and service providers, and our and their respective officers, directors, employees, contractors, and agents, from and against any claims, liabilities, damages, judgments, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of the App, including your User Contributions or your use of any information obtained from the App.

23. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. The courts at Mumbai, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the App.

This choice of law does not deprive you of the protection afforded by mandatory provisions of the law of your country or state of residence that cannot be waived by contract — including, for users located in the United States, applicable state consumer-protection law.

You acknowledge and agree that this choice of law and choice of forum has been specifically disclosed to you, and is knowingly and voluntarily accepted by you as part of these Terms, regardless of your own country or state of residence. You agree that this forum is not unreasonable, inconvenient, or unfair merely because it differs from your place of residence, and you waive, to the extent permitted by applicable law, any objection to the appropriateness of this forum on grounds of inconvenience (forum non conveniens) or lack of connection to your residence. This acknowledgment does not limit any mandatory consumer-protection rights described above.

24. Limitation on Time to File Claims

Unless prohibited by applicable law, any cause of action or claim you may have arising out of or relating to these Terms or the App must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

25. Waiver and Severability

No waiver by us of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and any failure by us to assert a right or provision under these Terms shall not constitute a waiver of that right or provision. If any provision of these Terms is held by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be eliminated or limited to the minimum extent necessary such that the remaining provisions continue in full force and effect.

26. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features or promotions, constitute the entire agreement between you and us with respect to your use of the App.

27. Notices and Contact

The App is operated by:

Mobavenue Global Holdings Limited 803 Wimhurst Court, 168 Upper North Street London, United Kingdom, E14 6TX

All feedback, comments, requests for support, and other communications relating to the App should be directed to: support@flipcoins.app.