Privacy Policy

Welcome to FlipCoins ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, or any related services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of the Service immediately.

This policy was last updated on July 30, 2026 and applies to all users of the FlipCoins platform worldwide.

We collect information that you provide directly to us, information collected automatically when you use our Service, and information from third-party sources.

2.1 Information You Provide

• Account Registration: Name, email address, username, password, date of birth, and phone number.

• Profile Information: Profile photo, bio, country of residence, and preferred language.

• Financial Information: Payment method details and transaction history processed through our secure payment partners.

• Communications: Messages you send us via support channels, feedback forms, or survey responses.

• Advertising Inquiries: Company name, industry, marketing budget, campaign goals, and contact details submitted through our Advertise with Us form.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, click paths, and in-app actions.

• Device Information: Device type, operating system, browser type, and unique device identifiers.

• Location Data: General geographic location derived from your IP address.

• Log Data: IP address, access times, error logs, and referring URLs.

• Cookies & Tracking Technologies: Cookies, web beacons, and similar tracking technologies.

2.3 Information from Third Parties

• Social login providers (Google, Apple, Facebook) if you choose to register or log in through them.

• Analytics and advertising partners who provide aggregated insights about our user base.

• Fraud prevention services and identity verification providers.

We use the information we collect for the following purposes:

• Service Delivery: To create and manage your account, process transactions, distribute rewards, and provide the core functionality of the FlipCoins platform.

• Personalization: To tailor content, game recommendations, and reward offers to your preferences and activity history.

• Communication: To send transactional emails, push notifications, and (where you have opted in) promotional communications about new features and rewards.

• Analytics & Improvement: Messages To monitor usage patterns, diagnose technical issues, and improve the quality and performance of our Service.

• Fraud Prevention & Safety: To detect, investigate, and prevent fraudulent transactions, abuse, and other harmful activities.

• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

• Advertising: To deliver relevant advertisements on our platform and measure their effectiveness. We do not sell your personal data to third-party advertisers.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: To With trusted vendors who perform services on our behalf (e.g., cloud hosting, payment processing, email delivery), subject to strict data processing agreements.

• Business Partners: With advertising partners to facilitate reward campaigns and sponsored content. Only aggregated or pseudonymized data is shared unless you have given explicit consent.

• Legal Requirements: To send When required by law, court order, or governmental authority.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to prior notification.

• With Your Consent: For any other purpose with your explicit prior consent.

We retain your personal data for as long as your account is active or as needed to provide the Service:

• Account Data: Retained for the duration of your account and for up to 3 years after deletion to comply with legal obligations.

• Transaction Records: Retained for 7 years in accordance with applicable financial regulations.

• Usage Logs: Retained for 12 months for security and fraud monitoring, then anonymized or deleted.

• Marketing Data: Retained until you withdraw consent or request deletion, whichever is earlier.

You may request deletion of your account and associated personal data at any time by contacting us at privacy@flipcoins.com.

We implement industry-standard security measures to protect your personal information:

• TLS/SSL encryption for all data in transit.

• AES-256 encryption for sensitive data at rest.

• Multi-factor authentication (MFA) for account access.

• Regular security audits and penetration testing by independent firms.

• Strict role-based access controls limiting employee access to personal data on a need-to-know basis.

• 24/7 monitoring for suspicious activity and data breaches.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to notify us immediately if you suspect unauthorized access to your account.

We use cookies and similar tracking technologies to enhance your experience and analyze usage:

• Essential Cookies: Required for the Service to function. These cannot be disabled.

• Performance Cookies: Help us understand how users interact with the Service so we can improve it.

• Functional Cookies: Remember your preferences such as language, theme, and login state.

• Advertising Cookies: Used to deliver targeted ads and measure campaign effectiveness. These are only set with your consent.

You can manage cookie preferences through your browser settings or our in-app cookie consent manager.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request erasure of your personal data, subject to legal retention requirements.

• Portability: Receive your data in a structured, machine-readable format.

• Restriction: Request that we limit processing of your data in certain circumstances.

• Objection: Object to processing based on legitimate interests or for direct marketing purposes.

• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our Data Protection Officer at dpo@flipcoins.com. We will respond within 30 days.

The FlipCoins Service is not directed to children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@flipcoins.com and we will promptly delete such data.

FlipCoins operates globally and your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we rely on appropriate safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission.

  Adequacy decisions by the European Commission for transfers to certain countries.

  Binding Corporate Rules for intra-group transfers.

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Notify you via email or an in-app notification at least 14 days before the changes take effect.

  Update the "Last Updated" date at the top of this page.

  Where required by law, obtain your consent for the changes.

Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: